Zero Latency Irving FAQ

Frequently Asked Questions

What are the age restrictions?

The minimum age requirement to participate in our VR experiences is 13 years old. This ensures that all participants can fully enjoy and safely engage in the immersive virtual reality environment.

Absolutely. Our dedicated staff is available to assist throughout your event or party, ensuring a seamless and enjoyable experience for all guests.

Each VR session can accommodate up to 8 participants, providing a private yet exciting group experience.

 For larger events, we can host groups of up to 50 people, allowing for a dynamic and engaging experience for all attendees.

You can join a session with any number of participants from 1 to 8. There’s no need to be part of a pre-formed group.

Our VR sessions vary in length, with options for either 15-minute or 30-minute gameplay, ensuring flexibility to fit your schedule and preferences.

Packages are tailored based on session length and group size. Discover the perfect option for your group and book now!

Zero Latency is an ideal venue for a wide range of events, including birthday parties, corporate outings, team-building activities, and more. We can tailor the experience to suit your event’s specific needs.

Yes, our VR experiences are designed to be family-friendly, offering something for participants of all ages (13 and up).

Yes, parking is easy and convenient due to our prime location within the Irving Texas Mall, making it simple for you and your guests to reach our venue.

Yes, all participants must sign a waiver before entering the VR arena. This is to ensure everyone’s safety during the experience.

Our system is designed to guide you throughout the game, helping to prevent collisions with other players. While motion sickness is rare, our team ensures all equipment is clean and ready for use, minimizing any discomfort.

Yes, you are welcome to take photos during your visit to capture the fun and excitement of your VR experience.

You can cancel your reservation up to one week in advance for a full refund. If you cancel within a week of the event, we offer game credit as an alternative.

Our returns and refunds policy is outlined in our privacy policy. Please refer to it for detailed information.